Akkodis is seeking an Information Technology Analyst/Helpdesk Analyst for a contract position with a client in Toronto, ON (Hybrid). Ideally looking for experience with technical support, Active Directory(Onboarding and Offboarding) preference would be someone with the required skills and experience, particularly in large organizations.
Title: Information Technology Analyst
Location: San Francisco, California, United States(Onsite)
Job Type: Full Time
Note: Looking for strong experience in Active Directory (Onboarding and Offboarding)
At least 5 years of end-user support experience for standard stuff like email, mobile devices, EV equipment, Word, etc. All usual end-user issues in a Windows environment.
Must have experience in a corporate environment with a formal ticketing ticket triaging and escalation process.
only consider those who have 5- 10 years of experience. Client not consider senior candidate more than 10 years experience
Job Description
CPP Investments is recruiting for a full-time IT Analyst, at Global Techbar. This position provides hands-on technical support, VMWare, and Active Directory, addressing all problems and ensuring the delivery of consistent, quality customer service across the whole organization. This position also focuses on building, maintaining, and enhancing customer relationships to help understand the needs of staff and position both team and departmental response.
CPP Investments invests in a diverse set of assets across several developed and emerging markets. As such, we strive to be a world-class IT Services Team for our investment professionals in all our corporate offices. Our goal is to ensure the productivity of our CPP Investments colleagues by providing best-in-class computing devices, applications, systems, and services.
You are great at:
- Owning and managing employee technology problems/tickets from start to finish.
- Managing tasks and resources relating to projects and service support tickets
- Delivering clear and concise support documentation, identifying areas of inefficiency, and recommending changes
- Critical Thinking: Identifying risk and problems and recommending solutions into complex situations.
- Creativity: Providing ideas and suggestions clearly and concisely
- Building Relationships: Building networks with people in your and other business areas and work together to deliver results.
- Regularly reporting the ongoing status of projects and activities as assigned
- Effectively communicating, managing, and escalating of issues
- Providing End-user training (virtual and in-person where necessary) to ensure IT processes and expectations are communicated and met.
- Processing of user account creation/modifications & terminations for various systems
- Building, testing, deploying, and recovering of desktops and laptops and ordering of IT equipment and peripherals
- Log service requests, incidents, problems, improvements, and feedback
- Highly organized to deliver on commitments with an ability to prioritize multiple projects and tasks in a fast-paced environment.
- Capable of handling a challenging, real-time environment with strong and quick on-site troubleshooting capabilities, able to problem solve and leverage skills to ensure swift resolution to problems.
- Increasing productivity by removing barriers/issues in the day-to-day technology that our clients use
- Contributing to the techbar service brand by suggesting ideas to improve the physical space for the techbar or how the techbar interacts with CPP Investments team members.
- Striving for operational excellence
